Sky
Data Analytics Analyst
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
This role is an exciting opportunity to work within Billing Assurance in our Data Analytics team. We are seeking a highly motivated and detail orientated individual to join our team and help ensure that Sky customers are billed accurately for their products and services. The Data Analytics team play a crucial role in supporting the Customer and Cost Assurance teams by facilitating and managing the exploration and creation of data analytics and produce assurance dashboards to support our teams and allow them to effectively and efficiently carry out their roles. The ideal candidate will possess a strong analytical mindset with excellent communication skills and the ability to collaborate with various teams across the business.
What you’ll do:Effectively gather and understand requirements for data led solutions to improve efficiency and accuracy to the Billing Assurance teams.
Create dynamic and engaging dashboards which utilise data that tell a story and allow our Customer and Cost Assurance teams to carry out their roles efficiently and effectively.
Work with other areas of the business in identifying and implementing data solutions to resolve billing problems. Ensuring that our data analytics and dashboard capabilities meet our stakeholders needs.
Create clear and compelling communication materials to convey data backed purpose, benefits, and impacts of changes and issues to various audiences.
Generate regular reports for stakeholders. Monitor and evaluate the implementation of new processes, dashboards and reporting artifacts, gathering feedback and adjusting as needed.
Maintain accurate and up-to-date documentation related to documenting solutions and version control of code sets and reporting artifacts.
Prioritise key tasks and projects while still being able to shift to ad hoc tasks when required to provide data analysis support
A real passion for data analytics, being able to manipulate large sets of complex data and bring this to life with engaging and informative visualisations.
Excellent communication and interpersonal skills with the ability to present finding back to all levels of stakeholders. (Including senior management)
Ability to work collaboratively in a cross-functional team environment.
A strong data analysis background and experience of implementing data led solutions to resolve issues.
Enquiring mindset with an eye for detail and a passion for knowledge. An appetite to learn and be dedicated to self-development. Enthusiastic in contributing to departmental improvement.
The ability to think creatively and pursue your own ideas.
Although advantageous to have experience with data manipulation tools such as SQL, GCP, and Python, this is not essential to someone who has ambition and with dedicated self-development will apply themselves to grow their skills in this area.
Our operational teams are passionate about building the foundations on which our brilliant teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.
The Rewards:There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
Inclusion:At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.