Field Resource Coordinator - 6 Month Fixed Term Contract

The Data Centre and Field Operation teams are responsible for the installation and ongoing maintenance of network infrastructure across Data Centres, Points of Presence (POPs), and BT Exchanges — ensuring seamless delivery of Sky services throughout the UK.

What You’ll Do: 

• Coordinate and manage scheduling activities to support field engineering teams using Field Managed Services (FSM). 

• Allocate work efficiently based on geographic location, travel time, job requirements, and service level agreements (SLAs). 

• Liaise with internal and external stakeholders to align resource planning with operational and project timelines. 

• Monitor progress and proactively identify and resolve scheduling conflicts or delivery risks. 

• Contribute to continuous improvement initiatives to enhance planning, scheduling, and delivery efficiency.  

What You’ll Bring:

• Proven organisational and communication skills, with the ability to convey information clearly and professionally in both written and verbal formats. 

• Experience working in fast paced operational, delivery, or scheduling environments, with the ability to manage multiple priorities and adapt to changing demands. 

• Experience using geographic or location-based planning approaches to support efficient work allocation. 

• Strong working knowledge of Microsoft Excel, Outlook, and scheduling platforms such as ServiceNow with the ability to maintain accurate and high-quality task and workflow data. 

• Demonstrated knowledge and some experience using Spark to support operational and scheduling activities, ensuring accurate recordkeeping, workflow continuity, and effective management of changes and incidents. 

• Ability to collaborate effectively with internal teams and stakeholders, supporting clear communication and informed operational decision making.  

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How You’ll Work: 

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.  The hybrid working expectations for this role are 2 days in the office per week and based in Osterley or Slough. Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There’s also plenty of parking, bike shelters and showers. 

Your Office Base: 

Sky Slough or Osterley.

Inclusion: 

We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We’ll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.