Financial Service Desk Specialist

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky.  

What You'll Do 

Technical Support & System Administration: 

• Provide 2nd line technical support and user administration for Finance systems (SAP BI & SAP ECC). 

• Possess a strong understanding of financial processes such as A2R (Accounting to Reporting) and O2C (Order to Cash). 

• Act as the main point of escalation for any A2R and O2C process-related queries. 

Audit & Compliance: 

• Lead and conduct weekly, monthly, quarterly, and annual audits for SAP BI and SAP ECC, ensuring full compliance with both internal and external audit requirements. 

• Maintain clear evidence and documentation of audit results to support regulatory and corporate governance standards. 

Customer Service: 

• Provide prompt, professional responses to customer inquiries, ensuring a high level of service. 

• Maintain a calm and solution-oriented approach while handling customer concerns, contributing to a positive customer experience. 

Health & Safety Compliance: 

• Adhere to Sky's hybrid working policies, ensuring all health and safety procedures are followed, contributing to a safe and productive workplace. 

What You'll Bring 

Technical Expertise: 

• Previous experience with finance systems SAP BI/SAP ECC systems, is essential for the role. 

• Experience with ticket management systems, including tools such as SysAid and Service-Now. 

• Strong troubleshooting and problem-solving skills with the ability to approach technical challenges creatively. 

• Willingness to share knowledge and coach others in system use and troubleshooting. 

Customer Support Experience: 

• A demonstrated ability to deliver high-quality customer service, particularly within finance-related environments. 

Audit & Compliance Focus: 

• Experience with audit practices, especially relating to SAP BI/SAP ECC systems, is essential for maintaining regulatory compliance. 

Language Skills (Desirable): 

• Fluency in Italian (both written and spoken) would be a plus, though not mandatory. 

Office 365 Proficiency: 

• Proficiency in Microsoft 365 applications is essential, particularly Excel for data manipulation and reporting, and SharePoint for document management. 

Team overview  

UK&I Technology  

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK.  

The rewards   

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:  

• Sky Q, for the TV you love all in one place  

• The magic of Sky Glass at an exclusive rate  

• A generous pension package  

• Private healthcare  

• Discounted mobile and broadband  

• A wide range of Sky VIP rewards and experiences  

Your office space   

Livingston Watermark House  

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.  

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.  

Inclusion & how you'll work  

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. 

We'd love to hear from you   

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.  

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.  

If you believe in better, we’ll back you all the way.  

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.