HR Investigator

Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. We’re home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there’s plenty of opportunity for you, no matter what your career goals.

This is a key role which reports into an HR Investigations Manager and works closely with the Employee Relations team who support managers with high level/complex investigations. As an HR Investigator you will own and manage highly complex investigations end to end including Grievances and Whistleblowing activity. This role will offer the opportunity to work with key stakeholders at senior management levels.

We bring the best from the global market into Sky – we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future!

What You'll Do: 

• Plan and manage investigations end-to-end including analysis of allegations, designing investigation plans, collecting documentary evidence, chairing investigation meetings, and where appropriate, holding debrief meetings with key stakeholders.
• Effectively and sensitively interact and communicate with individuals involved in the case, managing  the expectations of business leaders and affected employees.
• When appropriate, engage and consult with partners including, HR colleagues, Group Compliance, Group Security and Legal teams.
• Provide insight to stakeholders to assess issues / potential risks and make recommendations to reach balanced solutions.
• Manage a caseload of multiple investigations and prepare and maintain appropriate case files/documentation for each, including timely maintenance and updating of appropriate HR systems / trackers, and saving case documentation – all in line with data protection & group investigation protocols.
• Make objective and sound findings and provide recommendations and advice regarding corrective action as well as recommendations for internal improvements.
• Challenge stakeholders to question assumptions and think through problems.
• Partner with an Employee Relations Consultant,  Security Investigator or Compliance manager for additional support if required.
• Be prepared to attend Employment Tribunals to present evidence collected as an independent Investigator when evidence is critical to defend a claim.

What You'll Bring: 

• Proven experience in owning and driving complex employee relations investigations, particularly complex grievances – this could be either as an HR professional or as an experienced investigator
• Ability to navigate ambiguity and get to the root cause of an issue, communicating that effectively to others both verbally and in writing
• Ability to sensitively manage highly emotive situations with the credibility and confidence to facilitate, influence and challenge at all levels of the organisation
• Strong investigation / consulting / problem resolution experience
• Commercially aware and able to quickly size up a complex people / business situation, sort through the facts, develop alternatives and make sound recommendations.
• Great organisational and time management skills with the ability to adjust to multiple demands, shifting priorities and rapid change.
• Ability to be resilient and manage a high volume and complex workload.
• Ability to build effective relationships with employees at all levels
• Great communication skills and attention to detail – written, on the phone and face to face.

Team Overview:

Human Resources 

Our HR team is all about making Sky a great place to work that’s both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best! From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time – it all makes a difference. We want our people to have everything they need to design incredible products, build outstanding TV, deliver the best customer service and much, much, more. 

The Rewards: 

There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• Access a wide range of best-in-class Sky VIP rewards and experiences 

How You'll Work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. 

Your Office Base:

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. 

Or Livingston Watermark House 

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles. 

Inclusion: 

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all,  and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Why wait? 

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.