Sky
National Account Manager
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The Account Manager will be responsible for overseeing and managing the relationship with our Retailer stakeholders. This role involves ensuring that Retailer meets sales targets, adheres to company policies, and represents our brand effectively in the market. The ideal candidate will have a strong background in account management, sales, and relationship building within the telecommunications industry.
What you’ll do:
Serve as the primary point of contact between Sky and the Retailer.
Develop and maintain strong, positive relationships with the Retailer leadership and field sales teams.
Conduct regular meetings and check-ins to discuss performance, address concerns, and align on strategies.
Set clear sales targets and objectives in collaboration with the Retailer
Monitor and analyse sales performance metrics to ensure targets are met or exceeded.
Provide regular performance reports and feedback to both internal stakeholders and the Retailer
Ensure that the Retailer has comprehensive knowledge of Sky's products and services.
Coordinate and deliver training sessions to keep the Retailer updated on new products, promotions, and sales techniques.
Identify skill gaps and work with the Retailer to address them through targeted training programs
Ensure that the sales agency complies with all Sky policies, industry regulations, and ethical standards.
Conduct regular audits and quality checks to maintain high standards of customer interaction and brand representation.
Address any compliance issues promptly and work with the Retailer to implement corrective actions
Develop and implement strategic plans to drive sales growth and market penetration through the the Retailer.
Collaborate with internal teams (marketing, product development, etc.) to align sales strategies with company objectives.
Identify and pursue new opportunities to enhance the partnership and expand the Retailers impact.
Act as the escalation point for any issues or disputes between Sky and the Retailer.
Resolve conflicts in a timely and effective manner, ensuring minimal disruption to sales activities.
Implement proactive measures to prevent future issues and improve the overall partnership.
What you’ll bring:
Proven experience in account management, sales, or business development, preferably in the telecommunications industry.
Proven track record of managing third-party relationships and achieving sales targets.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work effectively in a fast-paced, dynamic environment.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM software.
Full driver’s license needed and the ability to travel nationwide.
Team overview:
Over the last few years, Sky Retail has continued to innovate and has become a market leader in the mid-mall retail space. As we look to the future, we’re reviewing ways we can continue building a strong route to market, amplify our presence and create even better experiences for our customers by opening physical shops.
In Retail we have a passion for success and to deliver results that not only meet business expectations but exceeds them on a daily, monthly and quarterly basis, you will be a part of a driven team that constantly exploring new ways to redefine the retail operation that has it ready for the future and efficient in the present
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Free Sky TV, along with discounted broadband
Private healthcare with Laya Healthcare
Annual Sharesave scheme
Sky pension plan and Life Assurance which gives you extra piece of mind
Dental healthcare options
Cycle to work scheme
Exclusive discounts from over 800 retailers
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
This role will primarily be field based travelling to our partnership locations. We expect you will spend one day per week in our Dublin Office to meet with internal teams to foster collaboration and face to face interaction with your team and peers
Our Dublin Office
Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists and drivers, too!
Inclusion:
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.