Sky
Operational Delivery Lead
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Want to do the best work of your life?
Make your mark at Europe’s leading media and entertainment brand.
A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work
What you'll do
Providing the governance that ensures the detailed plan that brings new workstreams to life is delivered – this will include equipment, training, certification and engagement amongst many others.
Management of day to day process, standards and improvements that increase volumes, drive revenue and the customer across Sky’s FTTP operational delivery.
Be the source of data and insights that support the wider Ops delivery team in making decisions on future direction and performance improvement.
Keeping field teams updated on technical, process and performance and enabling them to be fully engaged with our plan.
Rapidly becoming the SME for new workstreams across technical, industry, process and performance and sharing this as part of the plan to embed these new skills.
Deliver pilots and new work at a high standard and using an Agile methodology that ensures flexibility and integrity.
Obtaining the first-hand feedback and insights on pilot success by spending time at the heart of the action in the field.
Embedding with the field to deliver the plan that ensures a seamless transition from pilot inception to MVP and onwards to BAU operations.
Engaging with the relevant teams to ensure the safety of our people, customers and brand and doing this with transparency and integrity.
What you'll bring
Exceptional stakeholder management and play an active role in leading success across complex multiple teams and functions.
A proven ability to engage with individuals and teams at all levels of the organisation and influence great outcomes.
Experience of Agile environments is a plus
Strong Excel skills
Great knowledge of Transformation and Change management with a practical ability to apply the models that underpin them.
Detailed, technical knowledge of the processes and systems involved in the delivery of FTTP visits.
Experience in applying logic and clarity to complex problems and then creating long term solutions.
Analytical skills in working with, making sense of, and acting upon incomplete data and observational feedback.
Working with our field teams to engage with them on the context of new work and driving continuous improvement.
Innovative and disruptive, Inspirational and resilient
Team overview
Home Service Operational Delivery
Operational Delivery is a small but hugely important Team within Home Service, commercialising and delivering new Operational initiatives. The diverse workstreams span across multiple business areas and topics with this team striving to makes things happen at the right time with the right people. Operational Delivery is heavily involved in ensuring that from our commercial, product and change delivery teams to our Front-line operation we deliver on time, with excellence and keeping our Engineers at the heart of what we do.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process