Operations Coordinator - 12-Month Fixed Term Contract

We don’t just believe in better. We make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. 

The Content Protection Platforms & Operations team within CT&I manage and support many core systems and platforms that underpin our Sky+ HD and Sky Q platforms in the UK and ROI, as well as the Sky Go and Sky Glass provisioning platforms across the Sky Group. Responsibilities include working with colleagues across Sky Group and Comcast as well as Third Party Broadcasters to manage customer entitlements, device activations and access criteria rules associated to Sky content for linear, PPV and VOD. This passionate team are instrumental in the delivery of many of Sky’s new products and propositions to deliver an excellent customer experience.

As an Operations Delivery Lead you will work within our fast-paced team to support in delivering new requirements and maintaining existing business processes.

What you’ll do 

• Leading the capture and analysis of new project requirements, working both independently and as a team to drive deliverables from initiation through to launch.
• Managing request for new projects, ensuring the technical and business asks are clearly defined and delivered.
• Documenting and translating business requests into actionable and trackable delivery items.
• Maintaining and managing reference data across core platforms with a high degree of accuracy and technical understanding.
• Collaborating with internal and external stakeholders to capture BAU business needs, while taking ownership of delivery against agreed plans and timelines.
• Analysing trends, platform data, and release impacts to support successful implementation and decision-making.

What you’ll bring  

Essential Criteria

• Demonstrated understanding of API integrations with ability to explain technical flows clearly,
• Proven experience using Jira/Confluence, including creating and managing requirements,
• Ability to manage multiple priorities independently and as part of a team,
• Experience working across technical and business teams, contributing to cross-functional deliveries,
• High accuracy in managing data and tracking changes,
• Experience translating business needs into clear technical requirements and delivery activity,
• Ability to enter reference data with high accuracy in a production system.

Benefits and perks 

There's one thing people can't stop talking about when it comes to life at Sky: the perks.

Here’s a taster:  

• NOW package, including Sky Sports and Sky Cinema   
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support 
• Aviva Digital GP and dental insurance 
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  
• Sharesave and Tech schemes 
• A range of Sky VIP rewards and experiences  

How you’ll work 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. 

Your office base  

Livingston Watermark

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect. 

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.