Product Designer - Digital CX

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Sitting within the Customer Experience Centre of Excellence, you’ll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Create intuitive, evidence-based experiences across web and native platforms, supporting team success.
• Advocate for customer needs, ensuring they shape prioritisation and experience design.
• Work cross-functionally to ensure solutions meet user, business, and technical requirements.
• Use research insights, run workshops, and apply AI tools to solve customer problems and support creativity.
• Deliver accessible, system-level design aligned with CX KPIs, brand standards, and measurable outcomes.

What you’ll bring:

• Proven experience delivering high-quality, accessible digital products across responsive web and native platforms.
• Experience with Figma to create reusable components, auto-layout for responsive designs, and intermediate prototypes (animations, overlays, interactions).
• Experience with research methods, online platforms (Usertesting), and behavioural science techniques, as well as good understanding of analytics plaforms such as Adobe Analytics and Contentsquare to analyse user flows and validate design choices.
• Experience creating and using journey maps.
• Strong communication skills, with a growth mindset, demonstrating adaptability and resilience while consistently striving for personal and professional excellence.

Please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app–first digital experiences (Outcomes & Impact) 

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

·       Sky Q, for the TV you love all in one place

·       The magic of Sky Glass at an exclusive rate

·       A generous pension package

·       Private healthcare

·       Discounted mobile and broadband

·       A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

 To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.