Product Designer

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

As a Product Designer in our Assisted customer experience team, you’ll craft world-class customer journeys and support a thriving design team and culture. You’ll work in close partnership with Product, Technology, and Customer teams to transform Assisted experiences. You’ll design experiences that power our advisors - the tools, workflows, and interfaces that help thousands of advisors serve millions of customers every day. You’ll ensure every moment, from call to chat to in-store visit, feels effortless, simple and connected - for both our people and our customers.  

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you’ll help ensure every interaction reflects Sky’s brand and ambition to deliver outstanding customer experiences.  

What you'll do 

• Work under the mentorship of Lead and Senior Product Designers to design solutions that address business, user, and technical requirements.   

• Identify and synthesise customer insights and map out user journeys and information architecture.  

• Produce low and high-fidelity concepts based on agreed experience direction and build prototypes for presentation and user-testing.  

• Adhere to brand and design system guidelines whilst thinking creatively.  

• Complete and produce production ready designs ready for hand-off to developers. 

• Rapidly iterate on existing journeys to facilitate experimentation.  

For this role we offer the hybrid working approach with 2 days a week onsite in Livingston campus.

What you'll bring 

• Experience of delivering digital products, services and experiences across responsive web and native applications.  

• You've worked in teams alongside engineers and product owners with an understanding of Design Systems and how they contribute to the overall design workflow. 

• Concise and empathetic communication skills that help you bring your peers along with you during the design process. 

• Demonstrable experience of how design supports experimentation and optimisation in a commercial and agile environment. 

• You're proficient in Figma and have experience in other related software. 

• You're resilient - your craft is important, but you can work with others and flex based on constantly evolving business demands.  

The rewards  

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. 

Your office space  

Livingston Watermark House 

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles. 

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis. 

We'd love to hear from you  

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.  

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.