Product Lead (Product Success Manager)

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

As the Product Success Manager you will play a pivotal role in enhancing product delivery and team collaboration within the global product management team. Responsible for streamlining project intake, aligning technical deliveries, and serving as a key stakeholder liaison, this role drives strategic product success through effective vendor and procurement management, cross-functional alignment, and continuous improvement in product adoption and stakeholder satisfaction.

• Vendor and Procurement Management: Oversee procurement forecasting, tracking, and onboarding, supporting Product Leads and Owners while resolving issues.

• Project Intake & Roadmapping: Facilitate request intake to prioritize and align product development with strategic goals using Airtable, Jira, Asana and Confluence.

• Stakeholder Engagement: Drive stakeholder satisfaction through regular surveys, feedback loops, and proactive communication.

• Technical Coordination: Coordinate work between product and technology teams to streamline delivery from intake to implementation.

• Team Collaboration: Implement strategies to enhance team workflows and leverage data insights for product adoption.

• Project Monitoring & Reporting: Track project milestones and outcomes to ensure alignment with business objectives.

• Best Practice Adoption: Promote best practices in product management and client success across the team.

• Continuous Improvement: Run delivery retrospectives and validate feature adoption to increase global product adoption.

What you'll bring

• Proactive and Curious: desire to investigate, learn, share and advance our existing products, interests and possible opportunities.

• Product Owner/Management Experience: past experience in the product management role as an analyst, owner or manager working with product and technology teams and with experience in work prioritisation and agile methodologies.

• Project Management Skills: Proficiency in managing complex projects with multiple stakeholders, balancing competing priorities, and maintaining timelines and budgets. Familiarity with project management tools and methodologies (e.g. Agile, Scrum) is essential.

• Analytical Skills: Ability to analyze data, interpret metrics, and derive insights that inform product decisions and strategies. Proficiency in tools for data analysis is essential. Advanced Excel knowledge also essential.

• Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility.

• Customer Success Orientation: A focus on customer success and experience, with a track record of leveraging stakeholder and customer feedback to drive product improvements and adoption.

• Technical Acumen: Experience and understanding of the technical aspects related to product management and development. Software as a Service platform experience is essential (for example Salesforce, Ada, or Khoros).

• Financial Acumen: Experience with vendor contracting, budgeting and spend forecasting is essential, making use of utilisation data and commercial and contractual understanding.

Team overview

Global Streaming Product

Our team is the core engine that creates streaming products which delight customers around the world, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create an unforgettable experience for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

You will join the Customer Management team that services all the current OTT propositions in the territories US, UK, Europe and Africa. We are responsible for the technology and platforms that are used to deliver assisted and unassisted service across these propositions that utilise the Global Streaming Product platform.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.