Product Lead - Digital Product

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

  What you'll do: 

• Work closely with the global departments across Product, Technology and our Customer Care teams to build journeys and capabilities that support the servicing of customers and needing support across these markets 

• You’ll lead a team of Product Owners and Analysts, owning the Global Digital Service vision, strategy and roadmap 

• Provide leadership on key strategic discussions and decisions that will shape how we support our business stakeholders globally. 

• Collaborate with our Product and Technology leaders to support strategy and prioritization recommendations and decisions  

• Lead the standardisation and simplification agenda in digital – working closely with in-market teams to deploying common frameworks, practices, and policies 

• You’ll work closely with your peers, to ensure the platforms you develop support local market regulation and are enabled by marketing technology to drive personalised customer journeys. 

• You’ll lead key pieces of work that will influence our product plans and the associated operating model, informed by understanding market trends, business value and customer outcomes 

What you'll bring: 

• A proven track record of developing digital products in a fast paced and inclusive environment 

• Experience of working with and developing digital product solutions within a fast paced operational/ customer care environment 

• Proven track record influencing and working with decision makers to drive strategic decisions   

• Experience of having worked in a multi-market environment, and be confident in understanding and articulating the needs of different stakeholders, and leading cross-market groups to a consensus or recommendation 

• A passion for data, with experience using large-scale analytics and data to shape business decisions 

• You will have worked in an environment where smart personalisation of customer journeys was at the forefront of your work 

• You will bring experience of having enabled or operated an ongoing programme of experimentation 

• Demonstrable experience of having built effective and trusted relationships with senior stakeholders 

• Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations. 

• Proven experience of leading a team of creative product owners, carving our scalable strategies that benefit both the customer and the business. 

• You will have experience working with, implementing and optimising agile delivery methodologies 

• A passion for technology and innovation, keeping a keen eye on the wider market with the ability to identify innovative and effective solutions 

Team overview

Global Streaming Product – Customer Management 
Our team is the core engine that creates streaming products which delight customers around the world, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create unforgettable experiences for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love. We are currently building a Global Streaming Product team, who will steer our core global product to service the business needs of each proposition (Peacock, NOW, Sky Showtime and Showmax). As we move to a new era for our platform we seek to bring consistency in our customer’s service & compliance journeys, so that our Product team is able to execute standardised, repeatable integrations to reduce time to market and deliver support faster to our customers.  

The rewards

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 
 
• Sky Q, for the TV you love all in one place 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work  

 We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  
 

Your office space   

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion: 
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.  
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. 
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  
 

Why wait?  
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 
 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.