Product Manager - In-Life Connectivity

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

What you’ll do: 

In this exciting new role as part of a high impact, Agile Product team you will own and drive the in-life management of Sky Business broadband services. Meaning, you will be responsible for identifying improvements to our Sky Business Broadband services and executing these into exciting new features and functionalities via our roadmap delivery to improve the performance of the Product, impacting a wide range of business customers across the UK. 

• In-life Product Management: Manage Connectivity product solutions in-life with a key focus on:
• Engagement of key sales, operational and commercial stakeholders to establish metrics that determine the performance of the products in-life
• Identify key areas of improvement and present via clearly articulated messaging through dashboards and reports
• Develop initial ideas/concepts based on in-life performance KPIs to enhance product performance n an agile way via:
• Process improvements
• System improvements
• New capability development
• Strategy and Roadmap: Support with the definition and management of Connectivity Product portfolio roadmap to maintain & further drive Sky Business competitiveness in market via opportunities identified via in-life product management. 
• Investment and rationalisation: Provide key inputs into prioritisation framework for Product initiatives to drive efficiency in technology deliveries and help rationalise funding for incremental requirements & features via strong Business Case analysis
• New Product Development: Support ideation of new product areas or enhancements based on trends identified via in-life management.
• Vendor and supplier management: Represent Sky Business at key industry forums (e.g. Openreach forums) and negotiate on behalf of Sky Business to develop and agree the right solutions and experience for Wholesale Partners and resellers.
• Negotiate contracts and maintain positive vendor relationships to drive continuous innovation. 
• Ownership of RFP inputs to support sourcing of new hardware and software. 
• Supporting Supply Chain to deliver new processes & forecast demand.

What you’ll bring: 

The successful candidate will have a good understanding of the Telecoms and connectivity industry with some experience in managing product performance. With your strong stakeholder management capabilities, you will influence the roadmap for broadband improvements. Commercial acumen would be key to developing Business case scenarios for prioritisation of key initiatives, developing ideas to grow ARPU, contribute to the bottom line and strategic growth of the business. Presentation and story telling would be key to your successful execution of the role.

• Strong passion for Telecoms services with the ability to present complex data into simple to understand key messages and outputs in a complex, matrix environment.
• Some knowledge of or demonstrable interest in best-practice for in-life management and new Product development
• Some experience managing new products with a focus on Product lifecycle management
• Ability to think commercially and strategically, with strong analytical and modelling skills & ideally previous experience with P&L accountability.
• Excellent Communication, Presentation & Stakeholder management skills
• Ability to make decisions in fast-paced environment and execute at speed 

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base: 

Osterley: 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.