Senior Learning and Quality Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

We want everyone in CSG to be living their best Sky life and being part of our wider Customer & Colleague Enablement team, as our Senior Learning & Quality Manager, you’ll have a brilliant opportunity to play your part. 

The Senior Learning and Quality Partner is responsible for leading, maintaining and optimising our learning operation.  This role involves collaborating with various stakeholders to ensure training initiatives align with organisational goals and that programmes, learning operations and our learning environments are fully resourced and of the required standards as well as overseeing the day-to-day operations of the learning function.

What you’ll do –

• Quality Assurance: Oversee the creation and maintenance of quality standards, processes, and procedures to ensure compliance and continuous improvement.

• Implement quality improvement initiatives to ensure high standards in training and development programs on and offshore.

• Conduct regular evaluations and feedback sessions to measure training effectiveness and identify areas for improvement.

• Ensure compliance with organisational and regulatory standards in all learning activities on and offshore.

• Performance: Establish and monitor key performance indicators (KPIs) for learning initiatives, quality standards, and ensure alignment with business objectives.

• Leverage systems such as Elevate to track, monitor and recommend learning solutions based on real time analytics on and offshore

• Learning Operations: Oversee the daily operations of the learning function, ensuring efficient and effective delivery of training programs and resource utilisation.

• Manage the learning systems, training environments and other learning technologies.

• Ensure the availability of necessary resources and materials for training sessions.

• Manage the learning budget and resources allocated to learning and quality projects.

• Stakeholder Collaboration: Engage with business leaders and managers to identify learning requirements and develop appropriate training solutions.

• Liaise with internal and external providers for learning ops and quality.

• Maintain effective relationships with stakeholders to gather feedback and drive continuous improvement.

• Project Management: Manage projects related to the implementation of learning and quality initiatives.

• Develop and maintain project documentation and systems (Asana/Monday.com), ensuring timelines and outcomes are met.

• Coordinate and support change management activities associated with training programs.

What you'll bring

• Business Partnering: Demonstratable experience of partnering with stakeholders at all levels of an organisation

• Leadership: Demonstratable experience in leading high performing teams(3-5 year’s experience) with the ability to influence and drive change within the organisation.

• Analytical Thinking: Ability to analyse data and metrics to inform learning strategies and measure program effectiveness.

• Collaboration: Strong ability to work collaboratively with cross-functional teams and build effective partnerships.

• Problem-Solving: Strong problem-solving skills to identify issues, develop solutions, and implement effective training interventions.

• Project Management: Proficiency in managing multiple projects simultaneously, ensuring timely and successful completion.

• Customer Centricity: Commitment to understanding and meeting the needs of internal stakeholders and learners.

• Technological Proficiency: Familiarity with learning systems and environments e-learning platforms, and other relevant technologies.

• Strategic Thinking: Ability to think long-term and align learning initiatives with the organization's strategic goals.

• Coaching and Mentoring: Skills in providing guidance and support to colleagues and team to enhance their professional development.

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base: 

Osterley: 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even 

get pampered at our beauty salon. 

Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.