Senior Planner

Band 04

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

This is an exciting opportunity for a Senior Planner to join us and work within our Sales Planning team. This role is key to the delivery of great experience for Sky customers both new and existing by ensuring we are staffed to the efficient levels to match our customer demand across the various suite of fantastic products. 

We have both permanent and secondment positions available.

What you'll do:
Analyse shrinkage across allocated products to inform inputs to industry leading supply models enabling accurate predictions of future intraday performance.
Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders.
Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration.
Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders.
Manage agent facing processes for holidays, overtime and TOIL within the workforce management system.
Manage the shift change request process for allocated sites/products to ensure an appropriate balance between individual requirements and business needs while maintaining the best possible schedule fit.
Provide guidance to the schedulers to help them place off phone time in the best place and optimise schedules to minimise customer impact.
Project work where you will be voice of planning and ensuring impact assessment is completed. 
Make recommendations based on accurate, relevant and consistent data and have solutions to minimise the impact on the future delivery.
Work collaboratively with the wider planning team focusing on best practice sharing.
Creative and explores alternative ways of working, challenging norms and current state of plays. 

What you'll bring:
Experience of working with Workforce Management Systems (IEX experience desired).
Previous experience in a planning/scheduling role is essential.
Ability to perform under pressure and time constraints while demonstrating strong attention to detail.
Demonstrate a robust pro-active approach to problem solving.
Real sense of ownership and accountability to deliver against plan.
Proven ability to work independently but also as part of a team ensuring both individual and shared tasks and objectives are achieved.
Ability to simplify and communicate complex planning data to a variety of stakeholders including external to planning.
Strong Excel skills.
Excellent communications skills and stakeholder management

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Livingston or Dunfermline

Inclusion:
At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can!

Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.