Voice Channel Strategy Manager

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

The Channel Strategy team are highly collaborative and dynamic, and committed to continually challenging the status quo to find new opportunities to drive better outcomes for customers and Sky.

The team is responsible for owning, defining and delivering the future strategy across the Voice Route to Market. You will be responsible for the next evolution of Voice by supporting the development and implementation of initiatives that add value to, and expand / enhance existing route to market channels and support our digital ambition moving forward.

What You'll Do: 

• Build out longer-term plans and budgets to support business prioritisation and quarterly/financial planning cycles,
• Collaborate skilfully with other areas of the business (e.g. Digital, Trading Performance, Retail, Customer Service Group, Finance) to ensure world class execution, 
• Support on the preparation of concise and impactful materials for C-Suite and MD review meetings, 
• Provide direction and influence decision makers on business approach, considering both broader company and bottom line financial benefits/risk,
• Produce insights into how our channels are performing.

What You'll Bring: 

• Ability to work across a matrix organisation with the product owners, Trading teams, Customer Service Group and finance to ensure the Sky leadership team makes informed and timely decisions,
• Ability to identify trends, issues and challenges – a real get up and go attitude to tackle issues head on and who responds positively to change and/or ambiguity,
• Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior team members,
• Problem solving and very strong analytical skills with the ability to comfortably work with incomplete information, providing plausible & creative solutions,
• Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set,
• Strong excel skills and an insight-led approach, able to take insight from analysis and turn it into new propositions,
• End to End understanding – able to work across RTMs to ensure we have a clear view of what is happening in the business across all areas,
• Able to work with the wider business to launch new products/features in a high-profile, pressurised environment where multiple high-profile projects are managed at once.

The Rewards: 

There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• Access a wide range of best-in-class Sky VIP rewards and experiences 

How You'll Work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. 

Your Office Base:

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.  

Inclusion: 

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all,  and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Why wait? 

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.