Commercial Manager - Broadband Retention

Want to do the best work of your life? Make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The role of the Commercial Manager in the Connectivity Commercial Retention team is to deliver our quarterly retention plans, churn forecasts and toolkit, analysing performance and market trends and developing new ideas to test and learn within quarter.

The Commercial Manager will also support the Commercial Retention Lead on the execution of key Sky Connectivity projects, and liaising with the Trading and Voice teams to ensure Go-to-market approach is fit for purpose and gain buy in from operation estates.

The Commercial Manager will also have opportunities contribute to the development of the long-term Connectivity strategy, working closely with the Strategy, Propositions and Finance teams to ensure continuous evolution and alignment with business objectives.

What you'll do:

• Operational Management: review, improve and manage all operational churn reduction streams within quarter
• Offer Effectiveness: constantly reviewing performance of offers and drivers. Working cross functionally to ensure plans and targets are met.
• RTM engagement: Work with all retention RTMs on plans and work with them to hit targets. Understand baselines/overlays/incentive drives. Work with Trading to manage weekly performance and execute any strategic/tactical drivers to improve.
• Lead the quarterly wash up process on commercial performance across Connectivity, providing insight to influence future quarterly plans, along with competitor insight
• Build and maintain relationships with key stakeholders in the Broadband and Mobile Trading / RTM teams and other product areas across the organization
• Work closely with the Finance team to understand the unit economics of our Connectivity products, the financial impact of our quarterly plans and how to optimise them
• Work with the Connectivity Strategy team to help shape initiatives that generate new areas of opportunity for our Connectivity retention performance so that we stay on top and keep pushing the boundaries

What you'll bring:

• An excellent strategic thinker with an inquisitive mind that is comfortable both in the detail and at a high level
• Highly analytical, commercially minded and proactive individual with good presentation skills and the ability to step back to see the bigger picture and simplify the complex
• Comfortable working with large data and analysis; able to crystalise detail up to compelling recommendations
• Great at multi-tasking different workstreams, balancing here and now with long term strategy
• Exceptional interpersonal, influencing and relationship management skills at all levels

Team Overview

This role sits in the Commercial team within Connectivity, reporting to the Connectivity Commercial Retention Lead.

The team is key to the ongoing commercial success of the Sky Group’s Connectivity business (optimising across volume and financial return) and works closely with colleagues in Trading, Routes to Market (RTM), Marketing, and Finance to ensure the ongoing strength of Sky and NOW Connectivity customer base and P&L.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your Office Base

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.