Sky
OCS Technical Support Specialist
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
OCS Technical Specialist is an exciting role as part of an expert team responsible for supporting Sky’s production Online Charging System (OCS). This is the brains behind Sky Mobile performing the real-time rating and charging function for Sky’s 3.5m+ subscribers.
What you'll do
Provide L2 / L3 support for Amdocs OCS application
Work closely with Sky OCS Design and Delivery, 3rd party vendor (Amdocs) and other departments across Sky
Incident and Problem management (Spark) of OCS issues
Suggest improvements. Co-operate to develop, coordinate & see them through to deployment
Generate ideas with the team and participate in improvement of standards
Document all operational processes and estate details within the internal WIKI (Confluence).
On call support
What you'll bring
Computer science related honours degree or equivalent qualification or relevant experience
Extensive and demonstrable experience of mobile telephony product catalogue, accounts and billing systems
Understanding of 3GPP specification standards and protocols and telecom call flows
Understanding of containerisation and orchestration
Experience of working in or with agile development teams
Understand the business and provisioning systems for Mobile service (BSS/OSS)
Strong skills in unix / shell scripting
Knowledge of Database Management, Postrgres or Oracle SQL preferrable
Understanding of CI/CD
Strong communication and analytical skills
Be organised and focused around the siftware delivery lifecycle (SDLC)
Team overview
Network to Business Integration (N2BI) owns and manages systems and infrastructure supporting Sky’s mobile and fixed telephony, broadband and IP core networks. N2BI act as an intermediary service function for all broadband and telephony fulfilment, assurance, rating and billing for other departments within Sky.
N2BI works closely with other departments across Sky to provide voice applications to support Sky’s fixed and mobile telephony businesses including billing, fraud management and regulatory compliance. This includes drawing up business cases for new proposals and defining their benefits, overall programme management for designated projects and liaison with other areas of IT, networks, voice engineering and the Operations centres to ensure effective delivery.
Responsibility also includes aspects of the architecture, service design and management of the Online Charging System and other aspects for the Policy Control & Charging Architecture (PCCA) used by the Sky Mobile service.
The rewards
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
London, Brick Lane
Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and diverse community; close to street food, cafes and shops.
The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.